Last updated: September 30, 2026

Sapience Technology LLC ("Sapience Technology", "Sapience", "we", "us", or "our") respects your privacy and is committed to protecting the personal data that we process through Sapience HCM and our related websites, applications, products, and services.

This Privacy Policy explains how we collect, use, disclose, retain, protect, and otherwise process personal data when you access or use Sapience HCM (the "Service"), visit our website, communicate with us, or otherwise interact with our services.

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Words whose initial letters are capitalized have specific meanings defined below. These definitions apply whether the words appear in singular or plural form.

1.2 Definitions

For the purposes of this Privacy Policy:

Account means an account created to access and use the Service.
Application means Sapience HCM, the human capital management software provided by Sapience Technology LLC.
Company, "Sapience Technology", "We", "Us", or "Our" refers to Sapience Technology LLC, 201/25 & 26, 3rd Floor, Al Gaizi Plaza, Al Garhoud, Dubai, United Arab Emirates.
Customer means the organization, company, or other legal entity that subscribes to or otherwise uses the Service.
Device means any device used to access the Service, including computers, mobile phones, tablets, or other devices.
Personal Data means information that relates to an identified or identifiable individual, or that may otherwise constitute personal data under applicable data protection laws.
Service means Sapience HCM and related services provided by Sapience Technology.
Service Provider or Subprocessor means a third-party natural or legal person that processes Personal Data on behalf of Sapience Technology or provides services that support the operation of the Service.
Usage Data means technical information collected automatically when the Service is accessed or used, where applicable.
User or You means an individual who accesses or uses the Service, including employees, administrators, authorized representatives, or other individuals using the Service on behalf of a Customer.

2. Scope of This Privacy Policy

This Privacy Policy applies to Personal Data processed by Sapience Technology in connection with:

Sapience HCM and its modules and features;
Our websites and online services;
Customer and user accounts;
Customer support and technical support;
Communications with us;
Product demonstrations, enquiries, and business communications; and
Other services that link to or reference this Privacy Policy.

Sapience HCM is primarily an enterprise Human Capital Management platform. Depending on the modules enabled by a Customer, the Service may process Personal Data relating to employees, applicants, contractors, managers, administrators, and other individuals whose information is entered into the system by or on behalf of the Customer.

3. Personal Data We May Process

The categories of Personal Data processed through Sapience HCM depend on the Customer's configuration and the features used.

Depending on the Service configuration, Personal Data may include:

3.1 Account and Identification Information

Name;
Employee or user identification number;
Username;
Email address;
Telephone or mobile number;
Profile information;
Organization, department, designation, and job-related information; and
Login and authentication information.

3.2 Employment and Human Resources Information

Depending on the modules used by the Customer, the Service may process information such as:

Employment details;
Joining and separation information;
Job title and position;
Department and reporting structure;
Work location;
Attendance and working hours;
Timesheets;
Rosters and schedules;
Leave and absence information;
Performance-related information;
Employee requests and approvals;
Payroll-related information where the relevant module is enabled;
Exit and clearance information; and
Other HR information entered or managed by the Customer.

3.3 Information Provided by Users

We may process information that you provide when you:

Create or access an account;
Submit information through the Service;
Contact customer or technical support;
Submit enquiries or requests;
Participate in demonstrations or communications; or
Otherwise communicate with us.

3.4 Technical and Usage Information

Depending on the Service configuration and applicable technologies, we may collect or process technical information such as:

IP address;
Browser type and version;
Operating system;
Device type;
Device identifiers;
Login information;
Access dates and times;
Service activity and diagnostic information;
Error and performance information; and
Other technical information required to maintain security and reliability.

4. How We Use Personal Data

We may process Personal Data for the following purposes:

4.1 Providing and Operating the Service

We process Personal Data to:

Provide, operate, maintain, and support Sapience HCM;
Provide features requested or configured by Customers;
Authenticate users and manage access;
Process HR and workforce information entered by Customers;
Maintain system functionality and availability; and
Provide customer and technical support.

4.2 Managing Accounts

We may use Personal Data to:

Create and manage user accounts;
Authenticate users;
Manage user permissions and access;
Maintain account security; and
Communicate with account administrators and authorized users.

4.3 Communications

We may use Personal Data to communicate with you regarding:

Service-related notifications;
Security notifications;
Technical issues;
Account-related matters;
Customer support requests;
Product updates; and
Other communications necessary to provide the Service.

4.4 Security and Fraud Prevention

We may process technical and account information to:

Detect and prevent unauthorized access;
Protect the Service and our infrastructure;
Investigate security incidents;
Detect potentially fraudulent or abusive activity;
Maintain audit trails; and
Protect our users, Customers, systems, and services.

4.5 Service Improvement

Where permitted by applicable law and our contractual obligations, we may use appropriate information to:

Diagnose technical problems;
Monitor system performance;
Improve reliability and functionality;
Develop and improve our products and services; and
Understand general usage patterns.

Where appropriate, information used for analytics or product improvement may be aggregated, anonymized, or otherwise de-identified.

4.6 Legal and Regulatory Requirements

We may process or disclose Personal Data when necessary to:

Comply with applicable laws or regulations;
Respond to lawful requests from governmental or regulatory authorities;
Establish, exercise, or defend legal claims;
Protect our legal rights or property;
Investigate suspected unlawful activity; or
Protect the safety and security of individuals or the Service.

5. Sapience Technology and Customer Responsibilities

Sapience HCM is an enterprise software platform. In many cases, the Customer determines what employee or workforce information is entered into the Service and how that information is used.

Depending on the applicable agreement and data protection laws, the Customer may act as the data controller or otherwise determine the purposes and means of processing, while Sapience Technology may process Personal Data on the Customer's behalf.

Customers are responsible for:

Ensuring that they have an appropriate legal basis for collecting and processing Personal Data;
Providing appropriate privacy notices to their employees, applicants, contractors, and other individuals where required;
Configuring the Service appropriately;
Providing users with appropriate access permissions;
Ensuring that information entered into the Service is accurate and appropriate;
Complying with applicable employment, privacy, and data protection laws; and
Responding to data-subject requests where the Customer is responsible for doing so.

Where required, Sapience Technology will provide reasonable assistance to Customers in responding to applicable privacy and data protection obligations, subject to the terms of the applicable agreement.

6. Sharing and Disclosure of Personal Data

We may share Personal Data only as reasonably necessary to provide, maintain, secure, and improve the Service or to comply with applicable legal obligations.

6.1 Service Providers and Subprocessors

We may engage trusted third-party service providers to support our operations and the delivery of the Service.

These providers may support areas such as:

Cloud hosting and infrastructure;
Database and storage services;
Email and communication services;
Security and monitoring;
Technical support;
Backup and disaster recovery;
Application performance monitoring; and
Other services necessary to operate Sapience HCM.

Where appropriate, we require such service providers to maintain appropriate confidentiality and security protections for Personal Data.

6.2 Business Transactions

Personal Data may be transferred or disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction involving Sapience Technology, subject to applicable law and appropriate safeguards.

6.3 Legal Requirements

We may disclose Personal Data where reasonably necessary to:

Comply with applicable law;
Respond to a valid legal process or governmental request;
Protect the rights, property, or safety of Sapience Technology, our Customers, users, or others;
Investigate fraud, security incidents, or other unlawful activity; or
Enforce our agreements and policies.

6.4 With Customer Authorization

Where appropriate, Personal Data may be accessed or shared with individuals authorized by the Customer, including administrators, HR personnel, managers, or other authorized users, according to the permissions and configuration established by the Customer.

7. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the Service, to comply with contractual and legal obligations, to resolve disputes, and to protect our legitimate business interests.

For Customer data stored in Sapience HCM, retention periods may also be determined by:

The Customer's instructions;
The applicable service agreement;
Customer configuration;
Applicable legal or regulatory requirements; and
Technical backup and disaster-recovery procedures.

When Personal Data is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our contractual obligations.

8. International Data Transfers

Sapience Technology is based in the United Arab Emirates, and Personal Data may be processed or stored in locations where Sapience Technology, its affiliates, or its service providers operate.

Where Personal Data is transferred across borders, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that appropriate safeguards are implemented where required.

9. Security of Personal Data

We take reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, destruction, or other unlawful processing.

Depending on the applicable Service and environment, security measures may include:

Access controls and user authentication;
Role-based permissions;
Encryption and secure communication protocols;
System monitoring and logging;
Backup and recovery procedures;
Security updates and vulnerability management;
Infrastructure security controls; and
Administrative and organizational security measures.

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect Personal Data, we cannot guarantee absolute security.

10. Data Breaches and Security Incidents

If Sapience Technology becomes aware of a security incident involving Personal Data, we will assess and respond to the incident in accordance with applicable law and our contractual obligations.

Where notification is required, we will notify the relevant Customer, authority, or affected individuals as required by applicable law and the applicable contractual arrangements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your Personal Data, which may include rights to:

Obtain information about the processing of your Personal Data;
Request access to Personal Data;
Request correction of inaccurate or incomplete Personal Data;
Request deletion of Personal Data where legally applicable;
Request restriction of certain processing;
Object to certain processing;
Request portability of Personal Data where applicable; and
Withdraw consent where processing is based on consent.

The availability of these rights may depend on the applicable law, the nature of the processing, and whether Sapience Technology or the Customer is responsible for the relevant processing activity.

If you are using Sapience HCM through your employer or another organization, you may need to submit your request to that organization first.

You may also contact us using the details provided in the "Contact Us" section of this Privacy Policy.

12. Cookies and Similar Technologies

Our websites and online services may use cookies or similar technologies to provide functionality, maintain security, remember preferences, understand website usage, and improve our services.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings or through available cookie-management tools on our websites.

13. Third-Party Websites and Services

Our Service or website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service before providing Personal Data.

14. Children's Privacy

Sapience HCM is an enterprise Human Capital Management service intended primarily for organizations and their workforce.

Our Service is not designed or intended to knowingly collect Personal Data directly from children where such collection is prohibited by applicable law.

If you believe that Personal Data relating to a child has been provided to us improperly, please contact us using the information provided below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make material changes, we may notify users or Customers through the Service, by email, or by posting a prominent notice on our website, where appropriate.

The "Last updated" date at the top of this Privacy Policy indicates when this Privacy Policy was most recently updated.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of Personal Data by Sapience Technology, you may contact us at:

Sapience Technology LLC
201/25 & 26, 3rd Floor
Al Gaizi Plaza, Al Garhoud
Dubai, United Arab Emirates

Email: contact@sapiencetechnology.com
Phone: +971 4 2599 612